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Authenticity Assurance

All sales are binding. The seller is responsible for accurately listing his or her products, and the buyer is responsible for reading the product description and details before making a purchase. All new listings are carefully reviewed prior to item being listed to guarantee the quality and authenticity. DesignerChic Trades in its sole discretion, may place a hold on seller funds based on certain factors, including but not limited to, the sale of luxury designer products, electronic products, pet accessories, and high-end products for 5 to 21 days after the delivery date to ensure buyer’s satisfaction, and to protect the buyer from replica/fake sales or other misrepresentations by the seller (including but not limited to condition, color, size, and style as displayed in the item description, details and photos on the listing on our site). The seller’s funds will be released after the holding period, if DesignerChic Trades is not notified to any issues with the purchased item. 

Orders that are misrepresented (incorrectly described in the listing), the buyer needs to notify us within 5 business days of the delivery date by This email address is being protected from spambots. You need JavaScript enabled to view it..

IMPORTANT: Please provide detail information with images of the item, and how the item was misrepresented in the seller’s listing. Any disputes pertaining to your order such as damaged goods, missing, not as described, wrong, fake or replica, please This email address is being protected from spambots. You need JavaScript enabled to view it. immediately.

 

Authenticity Premium Assurance 

This service upgrades the safe, simple and rewarding buying and selling experience on DesignerChic Trades for luxury and designer products. Authenticity Premium Assurance is an additional service for DesignerChic Trades VIP members, providing extra verification and authentication on items purchased to alleviate the worries of buying and selling luxury and designer products online. The authentication premium service is only included with the VIP Service.

Each eligible purchased item goes through a strict authentication process by our team of experts. Once DesignerChic Trades receives the item(s), our expert authenticators carefully examines a number of different factors based on brand and style, appropriate brand markings, date codes, and material composition. The verification process is completed within 1 to 2 business days, once we receive your item(s). Fine jewelry and watches are authenticated by our third-party gemologists and horologists, which may take an additional few days to complete the verification and inspection processIf the product passes through our strict authenticity process, it is listed for sale on our site. If the product does not pass through our team of experts, we contact the VIP seller, then the item is returned to the seller. Misrepresented items will be returned to seller at their own expense. Brands are not involved in the authentication of the items being sold and do not assume responisbility for items purchased.

For Authentication Premium Assurance request or questions, please This email address is being protected from spambots. You need JavaScript enabled to view it.

Updated on 12/10/16