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RETURNS

 

 

RETURNS

DesignerChic Trades will give you a full refund if your item does not match the seller's listing description or the item does not ship. Otherwise, all sales are final. A buyer cannot return a product they purchased on DesignerChic Trades if the product just does not fit or they simply no longer want the product, when the seller has accurately described the product in his or her listing. However, returns will be permitted if an product you received was in a condition other than described by the seller in their DesignerChic Trades listing. We call this a Misrepresentation. This includes damaged, replica or inaccurately listed items. Buyers on DesignerChic Trades please make sure you contact the seller first or This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions before purchasing an item. We do not accept returns unless an item is misrepresented. The return postage costs will be covered by the buyer, unless the item has been misrepresented or an agreement has been made with the seller you purchased your item from.

Buyers can report their issue to DesignerChic Trades within 5 days of delivery in which to request a return for misrepresented items—this gives you the chance to check out your item, but also limits the amount of wear that may occur. In the event of any dispute, or products being damaged, please notify This email address is being protected from spambots. You need JavaScript enabled to view it. and the seller before returning an item. If an item is returned, a case is opened, the buyer will need to provide photos and details of the item to DesignerChic Trades. If the return request is approved, details of where to send the item will be given. Upon receipt of the item, in the same condition as it was sent, the item will be evaluated for authenticity and compared to the condition you returned with the seller's listing to determine if the return is eligible for a full refund. If no return request is made, the seller will be paid after 5 to 21 days of delivery. 

All items must be suitably packaged and in the exact condition in which they were sent. Items for return must be sent by "Delivery Confirmation," or the equivalent in your country, and records should be kept of the shipping/postage date, and tracking followed. Items should be sent and postmarked within 5 days, and received by the seller within 5 to 7 days. Sellers cannot be held responsible for returned items being lost or damaged in the post, so designerchictrdes.com requires insuring packages of items valued at $500 or more with "Delivery with Signature Confirmation."

In the event of an replica item being listed, with an intent to sell as genuine, feedback should be given to designerchictrades.com and the seller will be blocked from listing further items. If you need help, please notify us online, and we'll do our best to resolve any issues or disputes. We will contact the seller for you, and assist in resolving any issues promptly.

 

RELIST & RESALE YOUR PURCHASE

To make it possible for our members who are purchasing products on DesignerChicTrades.com without regret, buyers are able to relist an item purchased for resale within 14 days from the date of delivery, commission free. You are able to shop and not worry if an item doesn't fit or you just changed your mind, you will have the option to relist your purchase within 14 days from the day you received the item. This way you are able to make your money back in full. You will be liable for all costs relating to payment transfers. To relist your item please email our This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information:

a) In the subject line please provide the item number of the purchase you'd like to relist and the phrase "Relist Item"

b) In the body of the email, please let us know the reason it is being relisted.

c) One of our Associates will contact you to let you know the next steps to take to relist your item. 

 

PLEASE NOTE: DesignerChic Trades does not accept any liability with regards to individual terms made between buyer and seller. Returns are not processed or guaranteed by DesignerChic Trades unless the item is misrepresented, not as described or inauthentic.